Where do you deliver to?
We deliver our custom floral arrangements to the Orlando metropolitan area including Winter Park, SODO (South of Downtown Orlando) the Milk District, University of Central Florida (UCF) area, College Park, Baldwin Park, Azalea Park, Conway, Lake Eola Heights and more. We ship worldwide through an exclusive network of premier partners.
Do you have customer service?
Of course! Our friendly and knowledgeable team is available to help. Contact us.
I'm trying to order but your website says you don't deliver to my desired location. What can I do?
You may be outside of our delivery range. Give us a call or contact us and we will help you find a solution.
Additional fees may apply for Saturday/Sunday Orders, Rush Orders, Lead Design, Custom Orders, Special Orders. Feel free to contact us if you have any special requests or would like a product or service not listed on our site and we will try to accommodate.
I'm looking for high-quality, long-lasting flowers. What is your source?
We bypass the wholesale florist - as we are one ourselves - and buy direct from the farms. In fact, we have our flowers delivered in cold-storage tractor trailers!
What is your substitution policy?
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type but may substitute with another color.
What is your return policy?
We will pick up and redeliver another arrangement if you notify us within two days of receiving the flowers. Since most of our products are perishable goods, we do not accept returns and we typically do not issue refunds as there is a 50% restocking fee. Our caring and experienced staff will ensure your satisfaction to the best of our ability. If the recipient keeps the flowers delivered and we are not asked to pick up and redeliver another arrangement we will not issue a refund.
What is your delivery policy?
A local delivery fee of $7.00 will be added to each order, for each address (For deliveries outside our local delivery area, this fee may vary). U.S. orders must be received before 11 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. Special arrangements can be made for after-hour services, however, this may result in an additional fee. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. We are able to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day. Delivery of orders to rural route addresses or cemeteries cannot be guaranteed. We will be happy to accept your international orders if you call our shop directly.
What if I don’t have the exact delivery address?
If you do not have the exact delivery address, we will do our best to locate your recipient. However, unless we receive a physical address from the sender, we cannot be held responsible for inaccurate or misplaced deliveries. A phone number for the recipient helps us locate the recipient.How much does it cost to have flowers delivered?
A delivery fee of $8.00 as well as a service fee of $1.50, of which will range in price depending on special circumstances, for hand-delivered florist orders and prices start at $59.00 for delivered items. In the event that the delivery address is a remote or rural location, additional fees may apply and we will contact you to let you know. If we receive an incorrect delivery address, we may charge an additional service fee to reroute the arrangement.
Can I specify the time of delivery?
We will do our best to meet your delivery requirements. Let us know what you are looking for in special instructions when ordering online or over the phone. It is not practical to specify an exact time however before 2 PM. After 1 PM type of requests we can usually meet. When it comes to schools, businesses and sympathy service times we understand the time-sensitive nature. Sometimes weather, short notice and location can make your request not possible but we will make every effort to make you happy with prompt delivery. During busy holiday seasons, it is difficult and unlikely that we can meet requests for precisely-timed deliveries. We will do our best but it is simply not practical as the volume of orders does not allow for that type of service many times.